FREQUENTLY ASKED QUESTIONS:
On this page we try to answer the most common questions, if there is a topic not listed here please drop us a line so we can respond to your query directly.
Q: Do you publish a catalog and pricelist ?
A: Yes. Click here to request our online pricelist. We do not publish a hard copy catalog.
Q: Where are you located?
A: Our office is located in the Jaipur, Rajasthan, India . If you intend to visit us please Call to make an appointment to ensure we are available to meet with you.
Q: Do you have a showroom?
A: Yes. Although not open to the public, you may visit by appointment only.
Q: Do you have a minimum quantity for an order ?
A: Yes the minimum quantity for products and a minimum order of $ 55 required.
Q: Can you provide Samples ?
A: Yes. We provide samples of all products, however it is our policy to charge for samples and shipping of these items. Alternatively please provide an International courier account number for the purpose of sending samples.
Q: Do You Offer Discounts for large orders ?
A: Yes.. we offer the following discounts for large orders
Orders above US$ 1,000.00 receive a 10% discount from the published pricelist.
Orders above US$ 2,000.00 receive a 15% discount from the published pricelist.
Q: How long will it take for you to prepare my order?
A: This depends on what and how much you order, for Handicraft items in our catalog the turn-around time is very fast, within two week to one month. For products not in our stock and custom items we will give you a response via return e-mail for your consideration.
Q: How long will the shipping take ?
A: Single items or small consignments ( LCL, Samples ) from our catalogue can be at your door via Air Freight within 5-6 business days, For full or partial containers the final destination is the key, when you place an order for a container load, we will provide you with a definitive shipping schedule for the port nearest your location.
Q: How Much Will the Shipping Cost ?
A: Again this depends on the final destination and size of the shipment, but all requirements for the export of the shipment from Jaipur including packing and completion of the official export documentation is included in the price. When you contact us we will give you a definitive quote for your destination.
Q: Can you provide insurance for the transit of my goods ?
A: Yes, when shipping full containers and LCL cargo via our recommended shipping company we can insure the shipment for of the goods against any damage whilst in transit, until the time the consignment reaches your door.. Cost is 4% of the total value of the cargo.
Q: What about the taxes and import duties in my country ?
A: These vary from country to country, we suggest you contact your local customs agent for a quote .
Q: What are your payment terms and conditions ?
A: We request wire payment via Bank to Bank TT (Telegraphic Transfer) ,PayPal,credit card through PayPal.
At confirmation of order we request a 50% deposit for the products. The balance, the final 50% for products and the shipping cost 100% to be paid when the container is sealed and ready to be delivered to the port. For LCL shipments we request 100% remittance in advance.
Q: Do you accept Credit Card payment ?
A: We accept credit card payment through PayPal.
Q: Do you warranty the products you sell .
A: Yes, within the following parameters: We offer a total replacement guarantee on all our products should they reach you in an unsatisfactory condition. Any warranty claims should be filed within 7 days of receiving your consignment and accompanied by photographs or other evidence of the problem incurred.